Although the language is simple, the intentions are serious and these terms are a legal document under exclusive jurisdiction of English and Welsh courts.
So please do read them, but unlike most terms, we hope that you find these short and easy to understand.
Who are the parties?
We are Unretired LLP. Our business is to organise and run short programmes of particular relevance to individuals who are approaching retirement or have recently retired.
When we use the term “You” we mean client businesses or organisations that are considering contracting with us to send participants to one of our programmes.
We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong.
In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something that is legally opaque. What we do want is what’s best for both of us, now and in the future.
We are a small business and our reputation is only as good as our ability to delight our clients so if at any stage you feel that you aren’t getting quite what you wanted then please let us know immediately.
We both want to minimise risk
You need to be assured that the programme we deliver will be professional and will deliver real value to your organisation and the participants that you send.
We want you to be delighted. We face various risks particularly in terms of the financial obligations we have to venues and specialists. We keep our participant numbers very low so that we can deliver a highly personal programme but that means that our costs are very close to our income and we frequently need to commit to costs well in advance of running a programme.
Almost inevitably you will want to explore with us the programme content, location, dates and times before fully committing. During this phase we will do our utmost to persuade our suppliers (primarily venues and expert session leaders) to “pencil in” the potential programme but without committing us to use those resources on those dates.
This means that we cannot “guarantee” the provision of a programme before you have committed to it and agreed to pay the fee.
We can only commit to our suppliers (including venues and expert session leaders) after we have your commitment to go ahead with a programme.
From this point of commitment, your fee is non-refundable, except in the circumstances noted below in the unlikely event that we need to cancel a programme.
Your commitment to a programme (and our related commitment to our suppliers in order to deliver it) will be from the first of either:
- full, cleared payment of the agreed fees being received by us.
- or your written (including email) confirmation that you wish to proceed with a specific programme on specific dates/times. From receipt of your confirmation, you are liable for payment of the full fee.
We do recognise that emergencies and unforeseen events occur and so if you do need to cancel or amend after committing then we will do our best to refund what we can to you after paying unavoidable costs and administrative expenses. As each venue is different and each of our expert session leaders operate to their own contractual arrangements we cannot provide a menu of “days before event vs amount refundable”. We will do our best but cannot undertake to refund a particular proportion, or, depending upon circumstances, any of the fee paid.
We have chosen our specialists very carefully and they are experts in their field. However, we are running programmes with multiple participants (albeit a small number on each programme), even the one to one time that you may have with our specialists is not to be considered as a substitute for an individual consultation.
Our specialists are offering well informed general advice and guidance, not individual consultations.
You agree that there will be no grounds for any claim against Unretired LLP or the specialists that we use on programmes. If your participants take decisions on the basis of views expressed on one of our programmes that is solely a matter for them, Unretired LLP and individual specialists will have no liability for any such decisions that they take or the consequences that might flow from them.
Some specialists may be available for individual consultation outside of our programmes. If participants were to make such an arrangement with any specialist then their own contractual arrangements would apply.
We are focused on using experts in their fields for our programmes. Our experts can fall ill or have family emergencies or similar. We, therefore, need to reserve the right to substitute a session leader at short notice. Of course, if that occurs we will work hard to ensure that the substitute is of similar expertise & standing.
If we need to cancel
Please be assured that we will only cancel a programme as a last resort. Sometimes the unexpected and unavoidable can happen, people fall ill, venues become unusable or similar. In the unlikely event that we need to cancel a programme then our liability to you is limited to the course fees that you have already paid.
We will not be liable for any other costs or consequential losses that you may incur such as travel, accommodation or dining costs.
Our programmes address potentially quite personal issues including health and wellbeing . We undertake to participants that we will not disclose their confidential information to anyone else except to the extent that the law or a relevant professional body might require us or our specialists to do so.