Although the language is simple, the intentions are serious and these terms are a legal document under exclusive jurisdiction of English and Welsh courts.
So please do read them, but unlike most terms, we hope that you find these short and easy to understand.
Who are the parties?
We are Unretired LLP. Our business is to organise and run short programmes of particular relevance to individuals who are approaching retirement or have recently retired.
When we use the term “You” we mean individual customers and potential customers who are considering attending one of our programmes. We expect most of our customers to be individuals but are equally happy to enter into agreements with companies or organisations.
We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong.
In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something that is legally opaque. What we do want is what’s best for both of us, now and in the future.
We are a small business and our reputation is only as good as our ability to delight our customers so if at any stage you feel that you aren’t getting quite what you wanted then please let us know immediately.
We both want to minimise risk
You need to be assured that the programme we deliver will be professional and will deliver real value to you.
We want you to be delighted. We face various risks particularly in terms of the financial obligations we have to venues and specialists. We keep our participant numbers very low so that we can deliver a highly personal programme but that means that each participant’s fees are a significant contribution to our costs and we become financially at risk if just a single participant were to cancel and not pay after we have committed to running a particular programme.
Our two stages: (1)Interest, (2) Commitment
We operate a system whereby we encourage individuals who are interested in joining one of our programmes to “express interest”. You don’t make any commitment at this stage, you simply use our web form to let us know that you are interested in joining a particular programme.
When we have sufficient “expressions of interest” we will generally firm up the arrangements, book the venue and book our specialists for the dates. So we start to make significant financial commitments.
Whilst you are not committed and you haven’t paid any money during this “expression of interest” phase we do ask that if anything changes and you would no longer be able to take up a place on the programme that you please let us know as soon as possible.
When we have sufficient expressions of interest for a particular programme we will commit to the venue and specialists.
We will then contact all of those who have expressed interest to invite them to commit to a place. We place a defined, fairly short, limit on the time that we hold a slot available before offering it to others.
We commit to you having a place on the programme only after receiving your course fee in full in cleared funds.
From this point your course fee is non-refundable.
As noted elsewhere because we commit to premium venues and specialists and we keep participant numbers very low we do need to enforce a strict no refund policy after commitment.
You are perfectly at liberty to substitute someone else into your place, assuming that the programme is relevant to them. In such cases please contact us as soon as you can so that we can update our records.
If, due to circumstances outside your control, you need to cancel your place on a programme, after you have committed, then we will do our best to find someone else to take your place. If we are successful then we’ll refund you what we can, taking into account the course fee level that we have had to sell your place(s) at and our remarketing and other reasonable costs.
We must reinforce, however, that after you commit in almost all circumstances your course fee is not refundable.
We have chosen our specialists very carefully and they are experts in their field. However, we are running programmes with multiple participants (albeit a small number on each programme), even the one to one time that you may have with our specialists is not to be considered as a substitute for an individual consultation.
Our specialists are offering well informed general advice and guidance, not individual consultations.
You agree that there will be no grounds for any claim against Unretired LLP or the specialists that we use on programmes. If you take decisions on the basis of views expressed on one of our programmes that is solely a matter for you, Unretired LLP and individual specialists will have no liability for any such decisions that you take or the consequences that might flow from them.
Some specialists may be available for individual consultation outside of our programmes. If you were to make such an arrangement with any specialist then their own contractual arrangements would apply.
We are focused on using experts in their fields for our programmes. Our experts can fall ill or have family emergencies or similar. We, therefore, need to reserve the right to substitute a session leader at short notice. Of course, if that occurs we will work hard to ensure that the substitute is of similar expertise & standing.
If we need to cancel
Please be assured that we will only cancel a programme as a last resort. Sometimes the unexpected and unavoidable can happen, people fall ill, venues become unusable or similar. In the unlikely event that we need to cancel a programme then our liability to you is limited to the course fee that you have already paid.
We will not be liable for any other costs or consequential losses that you may incur such as travel, accommodation or dining costs.
Our programmes address potentially quite personal issues including health and wellbeing . We undertake to participants that we will not disclose their confidential information to anyone else except to the extent that the law or a relevant professional body might require us or our specialists to do so.
Similarly, you undertake that you will not discuss or share anything relating to another participant outside our programme.